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$5 OFF on all orders over $80! Apply Code: LAT5 at checkout
$5 OFF on all orders over $80! Apply Code: LAT5 at checkout

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What types of products can I buy at Latinafy?
Latinafy offers a wide variety of high-quality products, all sourced from Latin America. From typical foods and beverages to personal care items, textiles, and more. Each product is carefully selected to ensure you receive the best from our region.
Does Latinafy ship to my country?
Yes, Latinafy ships globally. We work with the best logistics services to ensure your products arrive on time and in perfect condition, no matter where you are in the world.
How can I track my order?
You can track your package effortlessly 24/7. Once your order has been shipped, you will receive a confirmation email with your tracking number so you can easily monitor the status of your shipment in real-time. We collaborate with leading international courier services, ensuring you receive accurate and timely updates throughout the shipping process.
Where is Latinafy located?
Latinafy is a global ecommerce company, offering worldwide delivery. We have strategically located shipping centers in Argentina, Uruguay, Brazil, and other Latin American countries, as well as offices in Coral Gables, Florida, USA, allowing us to efficiently manage our logistics and ensure timely deliveries.
How long does it take to ship my product?
Shipping times depend on each vendor. The estimated delivery time to our warehouse is 2 to 10 business days. Once received, we will proceed to package and prepare it for international shipping from Latin America to your address. The transit time varies depending on the destination, ranging from 3 to 14 business days.
Do you have any return or refund policy?
If your order has not yet been shipped, we're happy to offer a full refund. If you wish to return an order that has already been shipped, please contact us within 24 hours of receiving the package so we can provide you with the return address, and we will refund the cost of the product.
How can I be sure that the products are authentic and of good quality?
We select products from well-known and trusted stores and suppliers to ensure we provide the best options and variety. While we make an effort to choose partners who uphold high standards, it is ultimately the responsibility of the store to deliver products in excellent condition and with authenticity guaranteed. In each product description, you can find detailed information about the condition of the product. If, for any reason, the product arrives in a condition different from that mentioned in the listing, we will work closely with you to resolve the issue, allowing you to choose the best course of action. Your satisfaction and trust are our top priorities.
Do I have to pay extra import taxes and duties?
No, you don't need to pay any additional taxes or duties. All applicable taxes and charges are included at checkout based on your package's characteristics and your city's regulations. We've simplified the purchasing process for you.
How is the shipping price calculated?
Shipping prices are based on each product's weight and destination city in your cart. Shipping prices include a base rate which varies by location, plus an additional variable weight-based rate. For convenience, if your cart contains products from multiple origins, shipping prices will be consolidated at checkout.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer service team within 48 hours of receipt. We are here to help and ensure you receive exactly what you ordered.
How can I contact customer service?
You can contact us by filling out the form we will provide below or through live chat. We are here to assist you 7 days a week.

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