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Get $5 OFF on all purchases $80+! Use Code: LAT80 at checkout
Get $5 OFF on all purchases $80+! Use Code: LAT80 at checkout

Shipping Information

How is the shipping cost calculated? Each shipment has a fixed cost and a variable cost, which depends on the weight of your package.

We make international shipments from all stores in Latin America to the rest of the world.

When can I expect to receive my purchase?

Shipping times vary depending on the destination country.

  • United States and Canada: 3 to 5 business days of transit, since the package is shipped.
  • Rest of the world: 5 to 9 business days of transit, since the package is shipped.

Shipping times: Vary according to the selected product and shipping from the local store, you can find it detailed in the product at the time of purchase. Most products are shipped between 5 to 10 business days after purchase, once it is received in our warehouse. 

How is the shipping cost calculated?

Each shipment has a fixed cost and a variable cost, which depends on the weight of your package.

  • International Shipping to USA & Rest of Americas: Flat rate of US $14.99-19.99 + US $1.5-2 per kilogram for each additional kilogram on your order. These amounts may vary depending on the kilograms added to the cart and the destination cities.
  • International Shipping to the Rest of the World: Flat rate of US $24.99-34.99 + a variable per kilogram added to your cart of US $2-4. These amounts may vary depending on the kilograms added to the cart and the destination cities.

    Shipping costs include: 

    • Packaging for international shipping: Each package that we forward to its final destination, must be checked and packaged to adapt it for an international shipment.
    • Processing Fee: We take care of the processing of your order from the moment you place the order on our site and until you receive it at home.
    • Delivery insurance: We insure the delivery of your order. All orders are insured to arrive at the destination. In case of not doing so within the stipulated time or after 75 days from the placing of the order, please contact us.
    • Internal transportation: Internal transportation from the official store where we bought the product to one of our warehouses to be repackaged and resent.

    Note: Shipping costs are tailored to the origin of each product, ensuring the best rates for your order. If your cart includes items from multiple sellers or locations, you'll easily see the applied shipping fees at checkout, offering you full transparency and the best possible service.

    Once I receive my package, do I need to pay taxes?

    To most of the countries that we ship, the import duties of the destination country are included at checkout to avoid paying extra amounts at the time of receiving the package. However, extra documentation may be required with additional amounts that depend on each local regulation of the country. For more information, we suggest consulting locally.

      Note: There may be specific country restrictions, if at checkout you cannot make the purchase, contact our customer support team for more information. 

      Do you offer special shipping for refrigerated products

      Yes, we provide international shipping with priority service for fresh products. This ensures that your products arrive promptly and maintain their quality during transit.