FAQs

How long does it take to ship my product?

Shipping times vary by vendor. The estimated delivery time to our warehouse is between 2 to 10 business days. Once we receive your product, we will proceed to package it and prepare it for international shipping from Latin America to your address. The shipping transit time typically ranges from 3 to 14 business days, depending on your destination.

How can I track my order once it has been shipped?

You can easily track your order 24/7. After your order has been shipped, you'll receive a confirmation email containing your tracking number, so you can monitor the status of your shipment in real-time.

Do you have any return or refund policy?

Absolutely! We want to ensure your complete satisfaction with every purchase. If your order has not yet been shipped, we are happy to offer a full refund. You can learn more about our return and refund policies in our Cancellation, Return, and Refund Policy.

How can I be sure that the products are authentic and of good quality?

We carefully select products from trusted and reputable stores and suppliers, ensuring we offer the highest quality and most reliable options.

Do I have to pay extra import taxes and duties?

No, you won’t need to pay any additional taxes or duties. All applicable taxes and charges are included in the checkout, based on your package’s specifics and your city's regulations.

How is the shipping price calculated?

Shipping prices depend on the weight of each product and the destination city in your cart. The total shipping price includes a base rate, which varies by location, as well as an additional weight-based charge.

What countries do you ship to?

We ship to most countries around the world, including the United States, Canada, Australia, New Zealand, China, Israel, France, Spain, the United Kingdom, Italy, Finland, Switzerland, Sweden, and many countries in Europe and Latin America.

Can I modify or cancel my order after it has been placed?

Yes, you can modify or cancel your order as long as it has not yet been shipped.

Do you offer free shipping?

We offer free shipping to all countries. The minimum order for free shipping is $50 USD for the United States and Canada, and $150 USD for the rest of the world.

Can I contact customer service if I have any questions or issues with my order?

Yes, absolutely! Our customer service team is available 7 days a week. You can contact us via our contact page or through live chat for assistance.